Refund and Return Policy

Refund Policy

A refund, or credit, for the cost of unopened merchandise, less a 15% restocking fee, will be issued when merchandise is returned within 10 days of receipt. Shipping cost will only be refunded if the return is due to an error made by Coal City Barbers and Beauty LTD.

Please note: Coal City Barbers and Beauty LTD is not responsible for items opened or damaged due to high pressure/altitude. These items will not be refunded or accepted for return.

Out of Stock Items

Due to Coal City Barbers and Beauty LTD large variety of items and constant volume of sales, occasionally, items listed for sale on the e-store may be out of stock. Coal City Barbers and Beauty LTD will issue an immediate refund for items ordered but currently not in stock.

Return Policy

Products Damaged, Shipped in Error, or Not Received
Products are free of damage and breakage when your order is shipped from our warehouses. Although Coal City Barbers and Beauty LTD products are packaged very carefully, damages may occur in transit or products may not reach their final destination. Please contact Customer Service if you receive a damaged or broken product, or if you have not received your order. You will be asked to provide proof by photo to support@coalcity.co.uk along with your order number attached, via email.

Make sure to save all contents, including packaging, for the courier to investigate on any damaged order. Coal City Barbers and Beauty LTD will then submit a claim to the carrier for their investigation. The investigation may take up to two business weeks to complete. Replacement items will not be shipped until the claim process has been resolved.

Shipping charges on the original order will be refunded or a credit given only if the merchandise is damaged in transit or was shipped in error.

Unopened Merchandise

Unopened merchandise may be returned within 10 days of receipt. Return shipping charges will be the customer’s responsibility. Returned items will be subject to a 15% restocking fee and original shipping charges will not be refunded.