Position: Full Time
Working Hours: 38.5hrs/Wk
Wages: £20/hr
Work Start date: 4/11/2024
Brief Job description
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- To Lead, motivate, and manage a team of skilled therapists and support staff.
- Responsible in Developing and implementing strategies to increase spa parlour revenue and client satisfaction.
- Responsible to Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet customer’s individual needs when required.
- Ensure that team maintains the highest standards of cleanliness, safety and customer service.
- Responsible in Managing inventory, budgets and scheduling to ensure efficient spa operations.
- Responsible in creating a positive and collaborative work environment promoting professional growth and development.
Person specification and qualification:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to customers face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
If you are interest in this opportunity, please get in touch by sending your CV to coalcitybarbers@gmail.com