Shipping and Delivery policy

Thank you for choosing Coal City Barbers and Beauty LTD for your hair and beauty products. To ensure a smooth shopping experience, please review our Shipping and Delivery Policy below:

Delivery Options:

We currently offer standard delivery services exclusively to customers within the UK mainland.

Dispatch Schedule:

Orders are processed promptly, within up to 24 hours of purchase.
Dispatch occurs from Monday to Thursday.
Orders placed on Fridays will be processed on the next working day.

Delivery Timeline:

Our logistics team strives to dispatch your order promptly, and we aim to deliver it within 48 hours after dispatch.
Please note that delivery times may vary based on factors such as location and external circumstances. Coal City Barbers and Beauty LTD is not liable for delays caused by external factors beyond our control.

Shipping Exclusions:

As of now, we regret to inform you that we do not offer shipping services outside the UK.

Order Tracking:

Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your delivery.

Delivery Address:

Please ensure that the delivery address provided during checkout is accurate and complete. Coal City Barbers and Beauty LTD is not responsible for delayed or failed deliveries resulting from incorrect addresses.

Order Modifications:

If you need to modify your order or delivery details, please contact our support team at the earliest convenience. Modifications may be accommodated if the order has not yet been dispatched.

Lost or Damaged Items:

In the unfortunate event that your package is lost or arrives damaged, please contact us immediately at support@coalcity.co.uk. We will initiate an investigation and work towards a resolution.

Contact Information:

For any additional information or inquiries regarding your order, please contact us via email at support@coalcity.co.uk. Our dedicated support team will be happy to assist you.

Coal city barbers and beauty ltd values your satisfaction and strives to make your shopping experience enjoyable. If you have any concerns or questions, please do not hesitate to reach out to our support team.

Thank you for choosing Coal City Barbers and Beauty LTD.